Frequently Asked Questions

07706 155539

Are you insured?

Yes! We prioritize the safety and satisfaction of our clients. That’s why we carry public liability insurance up to £5 million. This comprehensive coverage ensures that in the unlikely event of an accident or damage occurring during our work, both our clients and our business are protected

How do you price your jobs?

At Onyx Exteriors, we price our jobs based on the square meter of the area, ensuring an exact price with no hidden costs, even if the job takes longer than expected. For areas up to and including 50 square meters, a minimum service charge applies.

For areas exceeding 50 square meters, the cost transitions to our standard square meterage rate. This standardised pricing scheme allows us to provide fair, clear, and consistent quotes tailored to each unique job

Do you require a deposit?

For larger multi-day bookings and jobs requiring significant materials such as chemicals or sand, we require deposits to secure your spot. Typically, these deposits cover the exact amount needed for materials, with the remainder for labour charged upon completion and your satisfaction.

Once we have begun preparing for your job and purchasing materials, these deposits become non-refundable upon cancellation. Smaller jobs that utilise our existing stock generally do not require a deposit. This policy ensures fair treatment and efficient scheduling for all our valued clients

How do we pay you, and do you provide an invoice?

We prefer all payments to be made via bank transfer. Cash is by pre-agreed arrangement only (Please note that cash deposits cannot be accepted for the purchase of materials due to logistical reasons in the ever-evolving digital world)

We do not accept payments by cheque, postal orders, or cryptocurrencies. This policy helps us ensure smooth transactions and efficient service for all our clients. Upon completion, all jobs will include an emailed invoice for your records (printed invoices provided upon request)

Do you offer maintenance plans or recurring services?

Yes, we can discuss customized maintenance plans tailored to your needs to keep your exterior spaces looking pristine year-round.

Why do you need access to water if you have a water tank?

Although there is a water tank on board the van, this is a buffer tank—a temporary storage that ensures a steady water supply. Our high flow rate machine cannot be fed direct from a tap without additional water input, so an external water source is typically required for extended operations

What happens to the waste generated?

Some surfaces generate more waste than others (example: block paving - the sand between the joints)

In these cases, all waste will be bagged up and made ready for you to dispose of. Alternatively, it can be placed in your garden waste bin for the council to collect. In some cases, it is organic waste suitable for a compost heap or to break down naturally under a flower bed or hedge row.

If needed, waste removal can be arranged by us for a fee, or we can coordinate with a local waste company to collect it. Please note that payment for waste collection will need to be made directly to the waste company.

We don't like the use of chemicals, what are my options?

Generally, we recommend the use of chemicals to ensure a high level of service. Water alone cannot effectively remove black spotting, tough stains, and lichen.

While we do offer a chemical-free service option, we will walk through the area with you to discuss what can and cannot be effectively addressed without chemicals. This ensures transparency and clarity regarding the results you can expect from our services

What are your operating hours?

Our operating hours are typically between 8am and 6pm. In some cases, we are willing to extend our hours either side to accomodate your needs

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